All featuresTracking, voids and carrier handoff
Failed label log
Every label attempt that fails is logged with the carrier's error code and message. Today's failures also show on your home dashboard.
How it works
When a label can't be bought, the attempt is saved as a shipment error. Each one keeps the carrier's error code and error message, with links to the batch and the order it came from.
Use the carrier's message to fix the address, package or service before you try again.
Where you see them
- Home: The Needs you strip shows how many labels failed today. Select Review to open the list already filtered to today.
- Batch page: A batch's Shipments section lists any shipment errors next to the labels that went through.
- Shipment errors list: Every failed attempt, which you can search, filter, sort and export like any other list.
On the ship page
A shipment that fails when you buy stays on the ship page with the error on it, so you can fix it and buy again. The labels that went through move on to the batch page.