Knowledge Base
How can we help?
Guides and documentation for every ShipGenius product.
Getting Started
Tips and tricks for getting started with ShipGenius.
How ShipGenius Rates WorkShipGenius rates are lower than retail because we own our carrier connections directly. Here is how rates are calculated and where the savings are biggest.
Creating an AccountGet access to discounted UPS and USPS rates in under five minutes. No credit card required, no monthly fee, no commitment.
Purchasing your First LabelFrom entering an address to downloading a label in under five minutes. Here is everything you need to know about buying your first label.
Item Management
Articles related to managing Item records in the ShipGenius system.
Billing
Understanding your ShipGenius billing, invoices, and payment methods.
OMS
Order management, fulfillment workflows, and OMS configuration.
The Blueprint SystemBlueprints are the core of how ShipGenius processes and fulfills orders. This article explains how the blueprint system works, what each blueprint type does, and how priority evaluation determines which blueprint runs on an incoming order.
The Packout FlowThe ShipGenius packout flow is designed to maximize fulfillment speed and accuracy. This article explains how the packout interface works, what each section does, and how the system automatically selects the right fulfillment mode for your batch.
Rate GroupsRate Groups let you define sets of carrier services to compare against each other at fulfillment time, automatically selecting the cheapest or fastest option based on your configured rules.
Marketplace IntegrationsMarketplace Integrations connect external platforms to ShipGenius. This article explains how integrations work, what each setting controls, and how to configure them correctly.
Ship Workflow
Creating labels, importing orders, and managing your shipping workflow.
Connecting a Store to ShipGeniusLearn how to connect your eBay, Shopify, or Wix store to ShipGenius so you can import orders and ship them directly from your dashboard.
Dropping Off Shipments and Scheduling PickupsWhere to drop off UPS and USPS shipments, how to find the nearest location, and how to schedule a carrier pickup so you don't have to leave the office.
Connecting a Carrier Account to ShipGeniusConnect your USPS, UPS, FedEx, and DHL carrier accounts to ShipGenius so you can ship using your own negotiated rates from one place.
Address ValidationValidate and normalize shipping addresses before rating or label generation to reduce carrier surcharges, failed deliveries, and address correction fees.
Developer
API reference, integration guides, and technical documentation for building on ShipGenius.