Knowledge Base
ShipGenius documentation — How can we help?
Guides and documentation for every ShipGenius product.
Purchasing your first label · Creating an account · Too small for shipping software?
Getting Started
Tips and tricks for getting started with ShipGenius.
When Core is enoughStay on Core when the job is labels. Upgrade only when orders and packout are the bottleneck.
How ShipGenius Rates WorkShipGenius rates are lower than retail because we own our carrier connections directly. Here is how rates are calculated and where the savings are biggest.
Creating an AccountGet access to discounted UPS and USPS rates in under five minutes. No credit card required, no monthly fee, no commitment.
Purchasing your First LabelFrom entering an address to downloading a label in under five minutes. Here is everything you need to know about buying your first label.
Getting Started
Create your account, connect carriers, and buy your first label.
Getting Started with ShipGeniusEverything you need to go from a brand new account to your first shipping label -- which plan to pick, how to connect your own carrier accounts, and how to set the ship screen up so your second label takes seconds.
Connect a Carrier AccountHow to link your own UPS, FedEx, DHL eCommerce, DHL Express, Passport Global, UniUni, and USPS accounts to ShipGenius -- the credentials each carrier needs, how the connection test works, and what the USPS business setup involves.
Connect a Carrier AccountHow to link your own UPS, FedEx, DHL eCommerce, DHL Express, Passport Global, UniUni, and USPS accounts to ShipGenius -- the credentials each carrier needs, how the connection test works, and what the USPS business setup involves.
Item Management
Articles related to managing Item records in the ShipGenius system.
Billing
Understanding your ShipGenius billing, invoices, and payment methods.
OMS
Order management, fulfillment workflows, and OMS configuration.
The Workflow SystemWorkflows take the repetitive parts of order handling off your plate. This article explains what a workflow is, what can start one, what it can do, and how to test one before you turn it on.
The Packout FlowThe ShipGenius packout flow is designed to maximize fulfillment speed and accuracy. This article explains how the packout interface works, what each section does, and how the system automatically selects the right fulfillment mode for your batch.
Rate GroupsRate Groups let you define sets of carrier services to compare against each other at fulfillment time, automatically selecting the cheapest or fastest option based on your configured rules.
Marketplace IntegrationsMarketplace Integrations connect external platforms to ShipGenius. This article explains how integrations work, what each setting controls, and how to configure them correctly.
ConsumablesConsumables are your catalog of physical packing materials -- boxes, mailers, tape, void fill, labels, and the forms and equipment that go with them. Learn how to categorize them, track vendors, and connect them to the items that need them.
OMS / WMS / eCommerce Platform Integration GuideA detailed walkthrough for integrating the ShipGenius API into your platform, whether it is an OMS, WMS, ERP, or eCommerce solution: credentials, endpoints, rate presentation rules, onboarding models, and the core workflows.
Ship Workflow
Creating labels, importing orders, and managing your shipping workflow.
Shipping
Rating, labels, batches, tracking, and everything on the ship screen.
How ShipGenius Rates WorkWhat happens when you hit rate: which carriers we check, why one service wins a package, how dimensional weight and surcharges move the number, and why the same box can cost different amounts on different days.
Creating a ShipmentA tour of the ship screen -- the utility strip, the shipment form and its panels, and the batch rail -- so you know what every control does when you're trying to get a label out the door.
Address ValidationHow ShipGenius checks your addresses against USPS data before you buy, what each validation result means, and why the residential flag has a direct effect on what you pay.
Batch Shipping and CSV ImportHow to load a whole spreadsheet of shipments at once, which columns the importer understands, and how batch rating and batch purchase work once your rows are in.
Insurance, Signature, and Extra ServicesSignature handling, declared insurance value, and tracking notification emails -- what each option does, what it costs, and when it's worth adding.
Tracking ShipmentsHow tracking works across every carrier we offer: what's in a tracking response, how to look a shipment up, how to subscribe people to updates, and how to read an exception.
Voiding a LabelHow to cancel a shipping label you no longer need, what each void result means, how refunds work with each carrier, and what to do when you have a lot of labels to void at once.
Where Do I Drop Off Shipments?Once your label is printed, the package still has to get to the carrier. Here's where each carrier we offer takes drop-offs, when a scheduled pickup is the easier option, and the small rules that trip people up.
Developer
API reference, integration guides, and technical documentation for building on ShipGenius.
Integrations
Connect your storefronts and marketplaces to ShipGenius.
International Shipping
Customs declarations, commercial invoices, duties, and cross-border services.
Shipping InternationallyEverything that changes when a package crosses a border: which carriers to reach for, how duties and taxes get paid, what really causes customs delays, and what a cross-border consolidator does differently.
Customs Declarations and Commercial InvoicesWhat every field on the customs panel is for -- item declarations, HS codes, reason for export, incoterms, tax IDs and AES filing -- plus how to stop retyping the same declaration on every shipment.
Account and Security
Two-factor authentication, sessions, devices, API keys, and connected apps.
Two-Factor Authentication and Account SecurityHere's every second factor ShipGenius supports, how to set each one up, how recovery codes and trusted devices work, and how to check which sessions and devices have been on your account.
API Keys and Connected AppsHow to create an app, get your production and sandbox API keys, scope what they can do, rotate them without downtime, and authenticate against the ShipGenius GraphQL API.