Workspace, reporting and notifications
Dashboards, reports and saved views, global search and keyboard shortcuts, and notifications in the app, by push and on your desktop.
Saved filters and views
Save the filters you use on any table and come back to them in one click. Share a saved filter as a link so your team opens the same list.
Custom table columns
Pick which columns a table shows and put them in the order you want. Your choices are saved for that table.
Learn more: Custom table columns
Keyboard shortcuts
Use keyboard commands for search and navigation, and press ? to open the shortcut sheet. Rebind shortcuts in Settings. If a new key clashes with one already in use, you'll see it before you save.
Dock
The Dock is a side column with your pinned records, recently visited records, saved views and a scan zone. Switch off any zone you don't use.
Learn more: Dock
Pin records
Star any record to pin it. Pinned records show in the Dock and on your Home dashboard, so you can get back to them quickly.
Activity timeline
Each record shows the processes and steps that ran against it, including imports, errors and inventory changes. Use it to see what happened to an order or shipment and when.
Learn more: Activity timelineAttachments
Attach documents, product images and profile photos to records and view them inline. Each file stays with the record it belongs to.
Learn more: Attachments
Support tickets
Open a support ticket from inside the app. Attach files, link the records it's about, and mention records in your message. Follow your tickets in My tickets, get updates in the app and by email, and close a ticket when it's resolved.
How ShipGenius differs
Support tickets in ShipGenius go directly to the team that needs to see them. These are handled by a real human who understands the system. We believe support requires personal care, not an AI chat bot.