Features

Build one label or a whole batch on the same page. Each shipment gets its own form. The page is reactive and shows you everything you need to fill out before you complete your purchase of discounted labels.

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Rate every shipment against ShipGenius UPS and USPS rates and your own carrier accounts in one list. The cheapest valid rate is picked for you, and you can change it. Use Rate all to rate the whole batch at once.

Buy discounted UPS and USPS labels on ShipGenius's own carrier accounts. You don't need to open or connect a carrier account first. Business accounts also get commercial and negotiated rates.

• Core
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Each rate shows which account it uses, how much you save against the retail price, and a breakdown of the price. After you buy, the shipment record shows the billing weight and every itemized charge.

Keep the addresses you ship to and from in one place. Set a default from address and a default to address. Save a new address straight from the ship form while you build a label.

Check US addresses against USPS data before you buy a label. Each address comes back valid, warning, suggested or invalid. Take the suggested address or keep your own, which is then marked unverified.

Pick a saved package with one tap, or enter the dimensions and weight yourself. Soft packs and bags work too, with girth worked out for you. A saved package can also carry customs items and hazmat details.

Ship in packaging the carrier supplies. Choose the packaging and enter the weight. You don't need to measure the box.

Skip the printer for domestic USPS and UPS labels. Choose Scan at counter and you get a code to show at the counter. USPS prints the label there, and UPS also gives you a printable copy.

Pay for your batch and print every label from the batch page. Print all the labels as one PDF or send them as ZPL to a thermal printer, or download the PDF. Store-order confirmations show on the same page.

• Core
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Put a set of carrier services in a rate group and ShipGenius picks the best one that qualifies when an order ships. Set a maximum cost, a transit-time guarantee, a number of delivery days or a deliver-by date. Services the group rules out are shown with the reason.

• OMS
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A shipping plan is a named set of carrier services an order may use, plus a return facility. Assign one to an order or to a marketplace seller source.

See every label you've bought in one table. Filter it, save the filter as a view, and export it.

Open a shipment to see its tracking number, label, delivery estimate, total and base cost, billing weight and itemized charges. It links to the batch, the order and any documents. An unpaid label links straight to payment.

Void one label or many from the shipment page, the order or the batch. The refund shows as a credit in your billing activity, including while it is still pending.

Print or download a label again from the shipment page, the order or the batch page.

Every label attempt that fails is logged with the carrier's error code and message. Today's failures also show on your home dashboard.

Set how carriers pick up from your facilities. Choose next-business-day pickup, the FedEx pickup type, the DHL Express pickup cutoff and request-on-ship, Saturday pickup, and each facility's close time. A workflow can set them too.

Use Contact Support on a shipment to open a support ticket that is already linked to it. Our team sees which shipment you mean without you copying the details.

See every order in one table with the columns you choose. Search, save filters, share a link to a view, and export. Select orders to edit them in bulk, hold or cancel them, validate addresses, sync them to the marketplace, cartonize them, or print pack slips and documents.

• OMS
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Work an order from its own page. Fulfill it, rate shop it, print labels or a pack slip, void labels, short ship, hold or unhold it, cancel it, validate the address, or sync it to the marketplace. A hold can print a hold label.

• OMS
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Rate an order where it is, then buy and print the label. Override the weight by hand or take it live from a USB scale. If an item ships in its own box, that box is offered as the package.

Group orders into batches for fulfillment, usually by facility. Create a batch by hand and add or remove orders as you go. Packers open the batch on the Fulfill page to pack it.

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Batch every unbatched order in one run. Set the Mass batch minimum, include split-shipment orders, recompute cartonization and generate packing slips as part of the run. Progress shows live, and you're asked for cartons when a mass batch needs them.

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Create priority codes with a description and a badge color, and use them to rank orders.

Set rules that choose which facility fulfills an order. Allow split shipments when an order can ship from more than one facility.

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Add each warehouse and ship-from location as a facility with its address, contact and close time. Set the DHL Express pickup cutoff per facility.

• OMS
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Write your fulfillment rules as a workflow. Build it with cards in Builder, or edit the YAML in Code. It checks as you type, lists any problems, and has a Reference tab and a starter template to begin from.

• OMS
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Start a workflow when a record is created, updated or deleted, on a schedule, or by hand. An update trigger can wait for changes to the fields you choose. Narrow any trigger with conditions, a source integration or a saved filter.

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Steps a workflow can take on an order. Send it to a facility, rate shop it in a rate group, ship it with a service, limit it to a shipping plan, set pickup preferences, run cartonization, hold it, add a note, set the priority, validate the address, set references, fill in customs, refresh it from the marketplace, change its lines, or generate a pack slip or document.

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Add logic to a workflow with if/else, repeat for each, and record lookups. Call a web address, run a script, remember a value, write to the run log, or stop and skip steps.

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Every saved change becomes a version you can compare with a diff. Each run is recorded, and an on/off switch controls the workflow. If two runs write different values to the same field, it's flagged as a collision.

Store the credentials your HTTP and script steps need as workflow secrets, so they stay out of the workflow itself. These keys are encrypted and stored safely. Use these as variables in the workflow to allow secure requests to other API's.

Run a manually triggered workflow on a record from its Run Workflow action. Pick the workflow from the list and it runs on that record.

Pack orders one at a time or in bulk. Scan each item into a carton, choose the box, then ship and print the label from the same screen. Orders in batches flow automatically based on your own settings. The layout works on desktop, a tablet, or mobile views.

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Turn on Require scan verify and SKUs can't be typed or pasted into a carton, so every item has to be scanned. If a scan matches more than one line, packout refuses it. Packout can play a sound on each scan so you know it registered without looking at the screen.

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Choose the box for each carton from your consumables, use the item's own box, or enter a custom size. A custom size takes length, width, height and weight, and can be marked as a soft pack for bags and envelopes. Duplicate a carton when the next one holds the same items.

Ship a single unit in the retail box it came in. ShipGenius uses the item's own dimensions and adds no packaging weight. The Item's own box option shows in packout, rapid batches and order rate shop when the order is one unit with dimensions on file.

The Ready to ship when checklist shows what's left to do on an order and why Ship is blocked. It lists conditions such as All items packed, Every carton boxed, Address validated and Customs, and you can work through them in any order. International orders can't ship until customs is complete.

Work down a queue of single-item or same-SKU orders by scanning. Scan the item, then scan a carton to ship it. Every order in the batch is checked before you reach it, so a blocked order shows up before anyone scans it.

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Print or reprint every label in a batch with Print all labels. Hold labels print in the same run. Choose whether the labels print as shipped, by carrier or by service.

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Put an order on hold with a reason so it can't ship until it's released. When a carrier refuses a shipment in packout, the order goes on hold and a 4x6 hold label prints with the reason, the carrier error and a QR code. A banner on the order shows the reason and lets you release it.

Ship an order without all of its items. Short ship is available while you're packing the order and ships what's in the cartons. It needs the short ship permission, or an admin can approve it on the packer's screen.

Each user sets their own packout preferences in Settings, Packout & printing. Turn on auto-ship, skip completed orders, auto-validate addresses, require scan verify, show order notes and play a sound on scan. The same page sets your label printer, packing slip printer, label format and scale.

Keep every SKU as an item with its UPC, type, unit of measure, case and pallet quantities, dimensions and weight. Add a customs profile, carrier rules and prices. Add a secondary scan code for a second barcode.

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Attach product images and documents to items and other records with Attach file.

Define a bundle as a set of component items, such as a kit sold under one SKU.

• OMS
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Keep price records for each item in one place.

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Map alternate SKUs and external ids to one item, for each app or integration.

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List the packing materials you use, like cartons, mailers, polybags, inserts and dunnage. Record the vendor and a link for reordering, and the USPS processing category for packaging. Your cartons show up in the carton list at packout.

Set rules like "this SKU needs this insert" with a quantity and packing instructions. Mark a requirement as required, and choose whether a packer can override it. Packers see the requirements in the packout checklist.

See the packaging you've set up from your items in one list.

Connect your eBay store by signing in with eBay. Your eBay orders import to the Ship page, and the shipments you create are pushed back to eBay.

• Core
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Connect Infoplus WMS to ShipGenius as a marketplace integration. Set up the inbound and outbound shipment mappings between Infoplus and ShipGenius on the integration page.

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Connect your own carrier accounts in Settings, Carrier accounts. Test the connection, turn an account on or off, edit its credentials or delete it. Accounts linked by carrier sign-in show when they've expired and need to be reconnected.

• Plus
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Buy USPS labels at ShipGenius rates with no USPS account needed. You can also link your own USPS business account by signing in with USPS.

• Core
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Buy UPS labels at ShipGenius rates, or link your own UPS account by signing in at UPS.com. If sign-in isn't an option, you can enter a client id and secret instead.

• Core
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Connect your own FedEx account to rate and buy FedEx labels in ShipGenius. You'll need your account number and FedEx API credentials.

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Connect your own DHL eCommerce account to rate and buy DHL eCommerce labels in ShipGenius. You'll need your account number, API credentials and distribution center.

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Connect your own DHL Express account in Settings, Carrier accounts. Then rate and buy DHL Express labels in ShipGenius, including international shipments.

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Connect your own Passport account for international shipping. You'll need your Passport account number and access token.

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Connect your own UniUni account to rate and buy UniUni labels in ShipGenius. You'll need your API credentials and pickup warehouse.

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Keep customs details on the order so they're ready when it ships. Set the duties payer, including a third-party account, the importer tax id, paperless trade, import restriction and what to do if undeliverable. The order view shows them under Duties & Handling.

Save customs details once and assign them to your items. A profile holds the HS code, country of origin, food or perishable flag, USMCA origin criterion and identifying marks. Items also carry a GTIN and manufacturer part number.

Save your importer and exporter parties with their tax ids. They're kept in one list so you don't have to enter them again for each shipment.

Keep commercial invoices in ShipGenius with their charges itemized. Add duty, freight, handling, insurance, packing and taxes to each invoice.

Buy international labels on the Ship page through USPS, UPS, FedEx, DHL Express and Passport. FedEx, DHL Express and Passport need your own connected account.

• Core
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Run ShipGenius as a desktop app on macOS, Windows or Linux. It prints straight to your local printers and reads USB scales without any extra software. The app updates itself, and changes to ShipGenius show up the next time you open it.

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Print labels as ZPL to a thermal printer, or as PDF or PNG. Zebra and other ZPL printers work through the ZPL format. Set the label format for each printer in Settings, Packout & printing.

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Set one default printer for 4x6 labels and another for 8.5x11 packing slips. Packing slips always print as PDF.

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Read live weight from a USB scale while you rate an order. HID and serial scales, such as Dymo, Fairbanks, Ohaus and A&D, are detected automatically. Choose pounds, ounces, kilograms or grams.

Print labels from the ShipGenius mobile app to a Bluetooth label printer. It includes a driver for Munbyn RW40xB printers and a generic Bluetooth fallback. Scan for nearby printers and check print diagnostics from the printing settings.

Before your phone asks for camera, Bluetooth, location or contacts access, ShipGenius explains what it's for. If you said no, an Open Settings button takes you to where you can turn it back on.

Plug in a hardware barcode scanner and scan into the packout scan field. Scanners that type like a keyboard work without any setup in ShipGenius.

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The Support menu in the toolbar lets you contact support and see your tickets. The Help menu opens the knowledge base and the list of keyboard shortcuts. Both menus are in the web, desktop and mobile apps.

Rate, ship, manage orders and items, search records and start exports through one GraphQL API. Production and sandbox each have their own endpoint. Requests authenticate with an API key sent as a Bearer token.

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Public docs for the API, with a quickstart and pages on authentication, errors, rating, shipping, orders, items, searching, exports and the sandbox. A generated explorer lists every query, mutation and type in the schema. You can read it without an account.

Create an app for each integration, give it roles, and it gets an API key for the environment you created it in. Rotate a key to issue a replacement, or pause it and resume it later. The app can only do what its roles allow.

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Send record changes to your own endpoint as they happen. Each webhook watches one record type for created, updated or deleted events. Deliveries are signed with HMAC-SHA256, and every attempt shows in the delivery history.

Build and test your integration against a separate copy of the API with its own accounts and keys. Billing runs in Stripe test mode and carrier calls go to each carrier's test environment, so no money moves and labels come back watermarked. A badge in the toolbar shows whenever you're in the sandbox. Build full test pipelines before deploying to any production facing application.

Start a CSV or JSON export of any record type through the API. Use it to pull shipments, orders, items and other records into your own systems.

• Core
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Every workflow is a YAML document you can read and edit, with saved versions. Steps can call outside services over HTTP using stored secrets. A dry run shows what a workflow would do before you let it run.

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Save the filters you use on any table and come back to them in one click. Share a saved filter as a link so your team opens the same list.

Pick which columns a table shows and put them in the order you want. Your choices are saved for that table.

Use keyboard commands for search and navigation, and press ? to open the shortcut sheet. Rebind shortcuts in Settings. If a new key clashes with one already in use, you'll see it before you save.

The Dock is a side column with your pinned records, recently visited records, saved views and a scan zone. Switch off any zone you don't use.

Star any record to pin it. Pinned records show in the Dock and on your Home dashboard, so you can get back to them quickly.

Each record shows the processes and steps that ran against it, including imports, errors and inventory changes. Use it to see what happened to an order or shipment and when.

Attach documents, product images and profile photos to records and view them inline. Each file stays with the record it belongs to.

Open a support ticket from inside the app. Attach files, link the records it's about, and mention records in your message. Follow your tickets in My tickets, get updates in the app and by email, and close a ticket when it's resolved.

On Core, you pay for each label batch by card on the batch page. The page counts down to when the payment session expires, and unpaid labels are voided when it runs out. A convenience fee applies to each batch.

Business accounts get one invoice a week for label usage. Every invoice is listed on the Billing page with a PDF hosted by Stripe.

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Set a card or bank account to pay your invoices automatically. Replace it from the Billing page whenever you need to.

Add credits to your balance by card, which is available right away, or by bank transfer, which clears in 3 to 5 business days. Credits pay your invoices before autopay charges your payment method.

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Core, Plus and OMS have no monthly fee and no subscription to manage. Warehouse and 3PL have custom pricing.

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See your saved cards and bank accounts on the Billing page, choose the default, and remove the ones you don't need. Saved cards are offered at checkout, in the embeddable shipping calculator and on ship batches.

Keep your credit balance topped up. Set a threshold and an amount, and when your available balance drops below the threshold, credits are added from your default payment method.

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The Billing page shows what's available to ship, bank transfers still clearing, your auto-reload, your payment method and your billing contact. The activity feed starts with this week so far, then lists invoices, credits, reloads, void refunds and adjustments with the balance after each. Filter it to invoices, credits or voids.

Labels you buy on your own carrier account carry a per-label fee, and labels on ShipGenius rates carry none. New accounts start with free labels for their first 60 days, the fee then steps down as your monthly volume grows, and voided labels are refunded. A tile on the Billing page shows your next label's fee and tier, the free labels you have left, and how many labels until the next lower rate.

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Register a passkey on your device to sign in without a password or to use as a second factor. Rename or delete your passkeys from Account security.

Tick Remember this device when you sign in, and that device skips the second factor next time. Stop remembering a device from Devices & sessions whenever you want.

See every signed-in session with its device, IP address and last sign-in. Sign out sessions you don't recognize, stop remembering a device, or block a device as fraud so it can't sign in again.

Ask for a copy of your account's data from Account security. We email a one-time link to the address on the account, and the link downloads the copy.

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Your profile shows your name, email, account type and roles. It also holds your address book and saved packages, where you set your default from and to addresses.