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Help and support menus
The Support menu in the toolbar lets you contact support and see your tickets. The Help menu opens the knowledge base and the list of keyboard shortcuts. Both menus are in the web, desktop and mobile apps.
How it works
Two menus in the toolbar get you help without leaving the page you're on. They're in the web app, the desktop app and the mobile app, in the same place on every page.
Support
The Support menu opens the support window on one of two tabs.
- Contact support starts a new message to the support team.
- My tickets shows the support tickets you've already opened with the team.
Help
The Help menu, behind the question mark icon, has two items.
- Knowledge base opens the ShipGenius help articles in your browser.
- Keyboard shortcuts lists the shortcuts in the app. The menu shows the shortcut that opens this list, and the list links to Settings, Keyboard shortcuts, where you can change them.