Hold labels
Put an order on hold with a reason so it can't ship until it's released. When a carrier refuses a shipment in packout, the order goes on hold and a 4x6 hold label prints with the reason, the carrier error and a QR code. A banner on the order shows the reason and lets you release it.
How ShipGenius differs
A refused shipment puts the order on hold and prints a 4x6 hold label right away, as PDF or ZPL, on your label printer. The label carries the hold reason, the last carrier error and a QR code that opens the order.
Placing an order on hold
Use Hold / Unhold on one order or many. Pick a reason, such as No Customs Info, Bad Address or Shipping Error, or type your own. Orders on hold can't be shipped or fulfilled until the hold is removed. Placing a hold needs the hold order permission.
When a carrier refuses a shipment
If a ship fails in packout, ShipGenius puts the order on hold with the carrier's error as the reason and prints a hold label.
- Format: 4x6, as PDF or ZPL, sent to the same printer as your shipping labels.
- Contents: the hold reason, the most recent shipping error, and a QR code to pull up the order.
Scan the QR code later to open the order and fix what the carrier rejected.
In a batch
In a mass batch, refused orders go on hold together and their hold labels print with the rest of the batch when you print all labels. A batch with held orders stays open until those orders ship.
Releasing a hold
Held orders show an On hold banner in packout with the reason. Release it with Hold / Unhold on the banner, and the order is ready to ship again.