Tracking, voids and carrier handoff
Everything after the label: tracking and recipient emails, voids and reprints, manifests and end-of-day forms from one shipment history.
Shipment history
See every label you've bought in one table. Filter it, save the filter as a view, and export it.
Learn more: Shipment historyShipment detail
Open a shipment to see its tracking number, label, delivery estimate, total and base cost, billing weight and itemized charges. It links to the batch, the order and any documents. An unpaid label links straight to payment.
Learn more: Shipment detailVoid labels
Void one label or many from the shipment page, the order or the batch. The refund shows as a credit in your billing activity, including while it is still pending.
Learn more: Void labelsReprint and download labels
Print or download a label again from the shipment page, the order or the batch page.
Learn more: Reprint and download labelsFailed label log
Every label attempt that fails is logged with the carrier's error code and message. Today's failures also show on your home dashboard.
Learn more: Failed label logPickup preferences
Set how carriers pick up from your facilities. Choose next-business-day pickup, the FedEx pickup type, the DHL Express pickup cutoff and request-on-ship, Saturday pickup, and each facility's close time. A workflow can set them too.
Learn more: Pickup preferences
Contact support from a shipment
Use Contact Support on a shipment to open a support ticket that is already linked to it. Our team sees which shipment you mean without you copying the details.